Refund policy
30-Day Clear Breathing Guarantee
We are committed to your satisfaction. If your product arrives damaged or defective in any way, we’ll send you a free replacement within 30 days of purchase with free express shipping.
We stand by the quality of our product and aim to resolve any concerns quickly and fairly.
Proof of purchase (order number and receipt) is required for all refunds and replacements.
Non-Refundable Situations
- Products that are not defective.
- Dissatisfaction due to personal preference.
- Products damaged due to misuse or improper handling.
- Requests submitted beyond the 30-day guarantee period.
Refund Process
Approved refunds are processed within 7–10 business days upon receipt and inspection of the returned product.
- Shipping fees for non-damaged returns are non-refundable.
- Return shipping is the customer’s responsibility unless the product is confirmed defective or damaged.
Chargeback Protection Policy
We are committed to resolving any issues before escalating to disputes or chargebacks.
- Customers are required to contact our customer support team first to resolve concerns within 30 days of purchase.
- We prioritize quick resolutions, including replacements, refunds, or troubleshooting assistance, ensuring you’re fully supported.
Note: Initiating a chargeback without reaching out to our team first may result in delays in resolving your issue, as banks often request proof of communication attempts prior to disputes.
Non-Compliance with Return Policy
Failure to comply with this policy, including not providing required documentation (proof of purchase, evidence of damage, or photos), may result in denial of refunds or returns.
Our Promise to You
We value your trust and are committed to ensuring your experience with us is positive and hassle-free. Our customer service team is here to assist you every step of the way—please don’t hesitate to reach out for any assistance.